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Customer Service and Call Center CustomerCare©

Over the years we have found that 98.42% of all business problems stem from poor communications with one or more of your customer groups.

Is your agency providing quality call center service to your customers? How do you know, especially of your initial telephone contact with your customers entails a nine option automated voice mail system?

We can help you realize that utilizing a one-on-one ‘real person’ atmosphere is the key to your organization's long-term success.

You should consider this session if:

  • Your organization is experiencing rapid growth or compression
  • You have morale or turnover issues at your company
  • You have trouble keeping your best players
  • Your customers seem to be harder to satisfy

Key points:

  • Teaching your team how to deal with the irate client
  • Helping your staff to act like they own the company
  • Learning the alternative way to say ‘no’
  • Establishing the basis for a client relationship in 30 seconds or less

Give us a call at 800-437-8347 to learn more and we'll be glad to help.

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Copyright 2002, Property of HPA, Inc, All rights reserved.
Holdsworth Pelton and Associates, Inc.
1224 Mill Street
P.O. Box 503
East Berlin, CT 06023-0503
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