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Turning Customers Into Clients

Is your agency providing high quality service to your customers? Not sure? Then it's time to realize that creating an atmosphere that values staff and develops clients is the key to every organization's long-term success.

You should consider this session if:

  • Your organization is experiencing rapid growth or compression
  • You have morale or turnover issues at your company
  • You have trouble keeping your best players
  • Your customers seem to be harder to satisfy


Key points:

  • Identify and coach you on your three unique customer groups, only one of which writes you a check
  • Help you understand the valuable difference between a customer and a client
  • Teach the Five R's of building a successful referral system
  • Establish the basis for a client relationship in 30 seconds or less

Give us a call at 800-437-8347 to learn more and we'll be glad to help.

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Copyright 2002, Property of HPA, Inc, All rights reserved.
Holdsworth Pelton and Associates, Inc.
1224 Mill Street
P.O. Box 503
East Berlin, CT 06023-0503
860.828.2002
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