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Available training courses
Want to learn more, click on any of the titles below:

Training For All Organizations

Training Especially For Emergency Services
Taking the Helm-
Leadership and Coaching Skills
EMS/Fire Department Billing
– An Overview
Top Secret Teambuilding Integrating Paid and Volunteer Staff - A Recipe for Success
Oh My God 101
Proactive Disaster Planning
Critical Incident Stress Management
– Taking Care Of The Troops
Stress Management Techniques 911 Call Center Techniques
Did Too! Did Not! Did So ! –
Managing and Resolving Conflict
Turning Customers Into Clients
Customer Service and Call Center CustomerCare©
Emergency and Contingency Plan Development
Preventing Violence In The Workplace
You’re Only As Good As ‘They’ Think You Are

Copyright 2002, Property of HPA, Inc, All rights reserved.
Holdsworth Pelton and Associates, Inc.
1224 Mill Street
P.O. Box 503
East Berlin, CT 06023-0503
860.828.2002
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