Bob has been leading customer-focused organizations for more
than 20 years. He has had the responsibility for team member
orientation and education as well as motivating professionals
to provide high levels of customer service in demanding environments.
His diverse background includes serving as a manager for two
national food service corporations, an officer and trainer
for the Connecticut Department of Corrections and the General
Manager of a large private ambulance service that experienced
500% growth in a four year period.
Bob also held the position of Emergency Medical Services Coordinator
at one of Connecticut’s busiest hospital Emergency Departments.
His responsibilities included developing relationships and
providing customer service to more than 35 area agencies and
the implementation of a regional paramedic response service
providing care to 11 municipalities. This unique service integrates
both paid and volunteer staff and has been a model for many
agencies around the country.
In 1988, he founded Holdsworth & Associates, Inc., a consulting
practice that has grown 800% since 1994. Now, the practice
has been renamed to reflect the addition of Tim Pelton as
As a consultant, Bob has had the privilege to work with a
wide variety of organizations all across the country. He and
his partners have worked closely with more than 800 organizations
and trained more than 6,000 professionals in the fine art
of leadership, teambuilding and turning customers into loyal
Bob is still active as a paramedic and an educator working
for the hospital based ALS program that he helped to develop.
He has presented to regional, state and national conference
audiences since 1988.
Bob has also been honored to have his biographies in
Who in Healthcare
Who’s Who in the World
Tim has had a diverse career in management
and leadership that has been spent integrating workforces
of both paid and volunteer personnel. The responsibilities
in each position have involved strategic planning, resource
allocation, and customer oriented management.
His management style revolves
around one simple concept:
Take care of the troops and they will take care of the mission.
His career has included serving as the Administrator of the
Connecticut Red Cross Blood Program where he was responsible
for directing the collection, processing and distribution
of all blood and blood products in Connecticut as well as
supervising 100 employees and countless volunteers.
He has also served as the Administrator of the Department
of Pathology and Laboratory Medicine of Bridgeport (CT) Hospital
(a 600-bed, Level 1 trauma center) where he had oversight
responsibility for 7 physicians, 200 full and part time employees
and a budget in excess of $10,000,000.
In 1990, Tim helped bring a new concept to market. The Mobile
Medical Testing Service concept provides on-site occupational
health testing to both industries and municipalities. The
concept continues to be a great success.
He brought his expertise to the Holdsworth team in 1997 and
is now a principal of Holdsworth, Pelton and Associates, Inc.
serving clients in 44 states and in Canada.
For 15 years he has been active volunteer member of the Cheshire
(CT) Fire Department and currently serves as an Assistant
Chief overseeing 100 volunteers. He also acts as the Director
of Training, Safety Officer, Public Information Officer and
the hazardous materials response specialist of the department.
Tim is also very involved in the Critical Incident Stress
Management field. He is active in all levels of CISM training
and was personally involved in many national crises and mass
Tim serves on the Board of the Connecticut Fire Chiefs Association
and participates nationally on the National Fire Protection
Association (NFPA) 1600 committee on Disaster Management and
the NFPA 1720 Committee on Fire and Emergency Service Organization
and Deployment of Volunteers.